Response Time Very Unsatisfied Response Time Very Unsatisfied
Unsatisfied Response Time Unsatisfied
Neutral Response Time Neutral
Satisfied Response Time Satisfied
Very Satisfied Response Time Very Satisfied
Security Confidence Very Unsatisfied Security Confidence Very Unsatisfied
Unsatisfied Security Confidence Unsatisfied
Neutral Security Confidence Neutral
Satisfied Security Confidence Satisfied
Very Satisfied Security Confidence Very Satisfied
Technical Expertise Very Unsatisfied Technical Expertise Very Unsatisfied
Unsatisfied Technical Expertise Unsatisfied
Neutral Technical Expertise Neutral
Satisfied Technical Expertise Satisfied
Very Satisfied Technical Expertise Very Satisfied
Communication Quality Very Unsatisfied Communication Quality Very Unsatisfied
Unsatisfied Communication Quality Unsatisfied
Neutral Communication Quality Neutral
Satisfied Communication Quality Satisfied
Very Satisfied Communication Quality Very Satisfied
Overall Value Very Unsatisfied Overall Value Very Unsatisfied
Unsatisfied Overall Value Unsatisfied
Neutral Overall Value Neutral
Satisfied Overall Value Satisfied
Very Satisfied Overall Value Very Satisfied