Frequently Asked Questions

Microsoft Intune is available standalone ($8/user/month) or included in Microsoft 365 E3/E5, Business Premium, and Enterprise Mobility + Security subscriptions. Most organizations with existing Microsoft 365 business or enterprise plans already have Intune licenses. Our licensing optimization services help you maximize existing investments without unnecessary costs.

Microsoft Intune is a cloud-based endpoint management solution that goes beyond traditional MDM by integrating device management, application control, and security policies in a single platform. Unlike legacy solutions, Intune manages Windows, macOS, iOS, and Android devices without on-premises infrastructure. Our managed IT services leverage Intune's advanced capabilities for comprehensive endpoint security.

Unlike traditional antivirus that waits for known threats, CrowdStrike prevents breaches before they happen. Our military-grade security platform combines AI-powered prevention with 24/7 human expertise. The platform delivers next-generation antivirus through Falcon Prevent, advanced endpoint detection and response capabilities, automated threat hunting, and integrated threat intelligence - all with guaranteed 15-minute response times.

Picus continuously validates your security effectiveness by simulating real-world threats. Our ONE Platform leverages Picus to test defenses against 24,000+ attack scenarios, while our security operations team fixes vulnerabilities within minutes of detection.

Picus helps validate CMMC controls through continuous monitoring and threat detection. Our CMMC compliance experts ensure findings translate into audit-ready documentation.

Most tools only check access once. Our military-grade platform verifies every action in real-time. We integrate identity, device, and behavior monitoring to stop threats other tools miss. Plus, you get 15-minute response times from the team that built your security.

Traditional VPNs give vendors too much network access. Our granular access controls tackles third-party risk by restricting vendors to only the specific resources they need. Combined with continuous monitoring, this prevents vendor credentials from becoming a security liability.

Our Zero Trust architecture is cloud-native by design. We use automated cloud security controls to protect resources whether they're on-premises or in the cloud. This lets you migrate safely to hybrid environments while maintaining consistent security.

Zero Trust is the foundation of CMMC 2.0 requirements. Our military-grade implementation automatically satisfies key CMMC controls around access management and continuous monitoring. Using our ONE Platform, you get both robust security and documented compliance.

While most providers blame Microsoft's cloud for performance problems, our diagnostic data shows that 82% of Microsoft 365 performance issues stem from local configuration or network problems. Our performance optimization service uses our comprehensive assessment framework to identify the real culprits, from suboptimal DNS configurations and proxy interference to network congestion and client-side resource limitations. We then implement our military-grade optimization protocol that includes targeted network configuration changes, TCP optimization, and our proprietary caching framework – delivering consistent performance improvements of 30-50% for applications like Teams, SharePoint, and OneDrive. This systematic approach has resolved performance issues for organizations ranging from 20 to 5,000 users.

Most businesses use less than 40% of the Microsoft 365 capabilities they're already paying for. Our feature optimization process identifies these missed opportunities through our comprehensive workplace analytics assessment. Common overlooked features include Power Automate for workflow automation (saving an average of 5-7 hours per employee monthly), SharePoint document workflows with automated approval routing, and Microsoft Planner for cross-team project management. Our Microsoft specialists configure these tools based on your specific business processes, then provide targeted training through our microlearning platform to ensure successful adoption and measurable productivity gains.

Simply turning on Teams leads to chaotic deployments, redundant team creation, and security gaps. Our strategic Teams deployment begins with our governance framework that establishes clear naming conventions, retention policies, and security parameters before deployment. We then implement our phased adoption strategy with department champions, targeted training modules, and usage analytics to drive proper adoption. This structured approach prevents the "Teams sprawl" that plagues most organizations while ensuring proper security configurations for external sharing, guest access, and data protection – critical areas where default settings create significant security risks.

Azure Virtual Desktop implementations often fail due to poor architecture decisions that lead to performance issues or excessive costs. Our military-grade AVD implementation starts with our workload assessment framework to determine the optimal configuration for your specific applications. We then implement our three-tier architecture with dedicated management, user session, and application host pools to optimize both performance and cost. Our auto-scaling framework automatically adjusts resources based on actual usage patterns, typically reducing Azure compute costs by 30-40% compared to static deployments while maintaining enterprise-grade performance and security.

Traditional migrations that take weeks or cause downtime are outdated. Our accelerated migration methodology leverages military-grade project management and our proprietary hybrid Exchange approach to complete migrations with zero downtime, typically 40-60% faster than standard methods. Our process begins with our comprehensive pre-migration assessment that identifies potential issues before they cause delays, then implements parallel synchronization with our specialized cutover framework. This methodology has successfully migrated over 500,000 mailboxes with an average client satisfaction score of 97%.

Most organizations use less than 30% of Intune's security capabilities, missing critical protections. Our zero-trust Intune implementation activates these overlooked features, including application-level conditional access policies, custom compliance scripts, and automated remediation actions. We configure security baselines aligned with frameworks like CMMC and NIST, then implement our proprietary compliance verification system to provide continuous documentation. Most importantly, we integrate Intune with Microsoft Defender for Endpoint to enable automatic isolation of compromised devices – a critical capability that 78% of organizations miss in their configuration.

Microsoft's compliance tools are powerful but often misconfigured. For CMMC Level 2, our Microsoft compliance implementation leverages Purview Information Protection for CUI management, Defender for Endpoint for threat detection, and Intune for device compliance – all critical components for meeting NIST 800-171 requirements. However, out-of-box configurations won't satisfy auditors. Our military-grade implementation includes custom compliance policies, automated documentation workflows, and specialized CUI handling procedures that provide the evidence package needed for successful certification. This approach has helped defense contractors reduce compliance preparation time by up to 40%.

Unlike basic Microsoft 365 setups that leave security gaps, our military-grade implementation of Microsoft Defender provides unified protection across endpoints, email, identity, and cloud apps. We configure Defender using our zero-trust architecture framework, activating often-missed features like attack surface reduction rules, tamper protection, and network protection. Most importantly, our 24/7 security operations center monitors your Defender alerts with 15-minute response times – turning Microsoft's tools from passive alerting into active protection. This comprehensive approach has helped our clients achieve a 98.7% threat prevention rate.

Most organizations waste 15-30% of their Microsoft budget on unused licenses, redundant services, or over-licensed users. Our license optimization process first identifies these waste areas through our comprehensive audit, then implements our proven three-tier optimization framework: user-role alignment (matching license types to actual usage patterns), security-feature isolation (moving advanced security to where it's needed most), and automated license management (preventing license sprawl). This approach typically saves our clients $120-$300 per user annually while actually strengthening their security posture.

The sticker price is just the beginning. Business Premium ($22/user/month) appears cheaper than E3 ($36/user/month) or E5 ($57/user/month), but the security limitations can cost you more long-term. Most Tampa businesses we audit are either overpaying for Enterprise licenses they don't fully utilize or facing security gaps with Business plans that lack critical protections. Our Microsoft 365 license optimization identifies the perfect mix for your specific needs, sometimes implementing hybrid licensing models that deliver Enterprise-grade security without the enterprise price tag.

Most integration attempts create fragmented experiences that frustrate users and create security gaps. Our strategic integration approach begins with our comprehensive systems assessment to map data flows and user journeys across platforms. We then implement our three-phase integration methodology: authentication unification through our advanced identity federation framework, data synchronization using our customized API integration approach, and workflow orchestration through our proprietary process automation framework. This structured approach creates seamless user experiences while maintaining security boundaries and compliance requirements – eliminating the common pitfall of creating new security vulnerabilities during integration.

Most IT providers make licensing unnecessarily complex, leading to overspending on unused features or risking compliance issues. Our military-grade managed IT approach starts with a comprehensive license audit to identify waste, then implements our proven license optimization framework. By right-sizing your subscriptions and consolidating duplicate licenses, we typically reduce Microsoft 365 costs by 20-30% while enhancing security. Our Microsoft licensing specialists continually monitor usage patterns to ensure you're only paying for what you need.

While most providers treat Microsoft security tools as standalone products, our military-grade security operations framework integrates Microsoft Defender, Sentinel, and Purview into a comprehensive security ecosystem. We implement our three-tier security architecture with automated threat intelligence sharing, cross-platform correlation, and our proprietary incident response automation. This approach transforms disparate Microsoft security tools into a unified security operations platform that delivers 24/7 protection with 15-minute response times. Most importantly, our implementation includes our specialized alert tuning methodology that reduces false positives by 85% compared to standard deployments – ensuring your team focuses on real threats rather than alert fatigue.

Implementing everything at once overwhelms users and IT resources. Our strategic implementation roadmap follows our proven four-phase framework: foundation (core email, document storage, identity), collaboration (Teams, SharePoint, OneDrive), automation (Power Platform, workflow optimization), and advanced security (Defender suite, compliance tools). This phased approach typically spans 6-12 months based on organization size and complexity, with each phase building on previous success. Our methodology includes user adoption metrics, security validation, and ROI analysis at each phase to ensure measurable business outcomes. This structured approach has successfully guided over 700 organizations through Microsoft 365 transformations with a 96% satisfaction rate.

Most internal IT teams lack the specialized expertise for CMMC security controls. Our managed IT brings proven security control frameworks that map directly to certification requirements. While basic security tools focus on alerts, we prevent breaches through automated remediation and continuous compliance validation.

Our managed IT integrates security from day one. While traditional MSPs focus on uptime and helpdesk tickets, we prevent breaches by building security into every service. When you split MSP and MSSP providers, you risk security gaps and finger-pointing during incidents. Our integrated approach delivers compliance with 15-minute response times - all through a single provider.

Unlike providers that just alert you to problems, our managed IT includes complete incident response. Our rapid response team isolates threats, prevents spread, and restores operations - all while maintaining detailed documentation for compliance and insurance requirements.

Our managed IT adapts to your company. We can integrate existing tools into our security architecture while adjusting our pricing to accommodate current contracts. This lets you transition to better security without paying twice or disrupting operations.

Instead of endless security tools, our managed IT starts by making your business harder to target. We use advanced scanning and remediation to eliminate exposed services, while hiding critical assets behind multiple security layers. By "going dark" to attackers while maintaining business operations, we reduce your risk of becoming a target.

Rather than managing multiple security tools independently, our managed IT creates a unified security fabric. We integrate identity management with network and endpoint security, so one tool's detection triggers automated responses across your entire security stack. This integration provides Fortune 500 protection without Fortune 500 complexity.

Most providers let technical debt accumulate as you grow. Our managed IT starts with architecture that scales from 50 to 1000+ users without rework. We design and implement solutions that grow with you, preventing the costly rebuilds and security gaps that come from outgrowing your infrastructure.