Zscaler Engineer

Role Overview

Ridge IT Cyber is seeking to hire a Zscaler Engineer to support our solutions practice related to project-based technology implementations, addressing tier 2 related technical issues and providing overall support to company projects. The ideal candidate will have experience with cloud technologies and providing direct support to customers. This is a real opportunity for growth in the company while gaining exposure to cutting-edge technology. We are extremely customer focused, which means we work hard—individually and as a team—to constantly exceed customer expectations.

What we are looking for

Ridge IT Cyber is seeking a professional who:

• Has great interpersonal skills and the ability to lead and manage multiple ongoing deployments,
• Enjoys working with people and with leading technology solutions,
• Has great customer service skills,
• Is capable of performing 100% of their work remotely using the audio and video services available through Zoom and Microsoft Teams,
• Has a good understanding of cloud technologies,
• Enjoys rotating to different roles and projects supporting the same set of tools,
• Has Tier-2 troubleshooting experience or similar enterprise-level experience,
• Is seeking a long-term professional home with potential for career growth, and
• Believes that, “if the company wins, I win!”

The Position

• Projects/ Tier 2 Tech Work 70%
• Deployment Advisory Projects 20%
• Sales-Engineer Support 10%

Your primary role in this position is solving complex issues and providing white glove implementation services for our solutions and projects to our commercial and government customers. In addition:

Supporting our sales teams with subject matter expertise, product demos, and test environments.
Deployment Advisory Projects which work with the customer’s IT staff to implement our SaaS solutions in an advisory role.

The Ideal Candidate

• Is a professional and a team player.
• Has a fearless approach to technology.
• A passion for new technology and activity learns and researches outside of work.
• Ability and Drive well outside your resume experience.
• Demonstrates analytical, seasoned troubleshooting skills and SaaS experience.
• Has strong organizational skills and the ability to multitask.
• Has excellent written and oral communication skills.
• Is able to work towards a deadline independently and with minimal oversight.

The Work

• Manage the implementation process from start to finish, in alignment with the company’s deployment schedule and standard operating procedures.
• Troubleshoot complex issues Streamline approaches to task and problems.
• Set up and configure SaaS offerings.
• Provide technical advisory support directly to customers via Zoom, email, and phone.
• Provide specialty support to the implementation and sales teams.

Specific Skills

• Advanced Trouble Shooting of complex problems that involve multiple systems
• Firewall Rules Experience
• Strong knowledge of TCP/IP, network segmentation and routing
• Experience in VPN technologies and implementation
• URL Filtering rules experience
• Management of virtual machines
• SAML or another modern authentication protocol Experience
• Knowledgeable of Azure AD
• Demonstrated experience with Cloud/SaaS Technology
• CCNA (Plus)
• Zscaler (Required)
• Exp. with Firewall (Required)
• Exp. with Fortinet (Plus)
• Exp. with Cisco (Plus)
• Bilingual (Plus)

Added Bonus Skills

• Office 365 Technologies – Exchange, OneDrive, Intune, SharePoint Admin, File Storage
• Management of Azure environments
• Powershell
• Zscaler

Qualifications

• 5+ years of experience with consulting or technology
• 3+ years of experience in client-facing roles
• Excellent ability to multitask and prioritize a workload
• Strong analytical and problem-solving skills
• A strong drive towards quality, efficiency, problem solving, and timeliness
• Bachelor’s degree preferred

Who We Are

Ridge IT Cyber is the top-ranked Managed Security Service Provider (MSSP) on the prestigious Inc. 5000 “America’s Fastest Growing Private Companies” of 2023. Our cutting-edge cybersecurity and IT solutions have established us as an industry leader. With extensive experience serving enterprises, small and medium-sized businesses, private commercial companies, and federal agencies, we have a unique understanding of the challenges in achieving operational goals, ensuring security, and maintaining legal compliance within budgetary constraints. We streamline our clients’ information technology needs while enhancing their operations through tailored solutions and implementation services.

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