How can organizations protect their help desk and IT support teams from Scattered Spider tactics?

Protection requires implementing strict verification protocols for all access requests, including multi-step authentication procedures that cannot be bypassed through social engineering. Organizations should establish callback verification systems using independently verified contact information, implement approval workflows for sensitive requests, and provide specialized training on social engineering recognition. Additional protections include recording all support interactions, establishing clear escalation procedures for unusual requests, and implementing technical controls that prevent single-point-of-failure access scenarios. Our cybersecurity solutions include specialized help desk protection frameworks.