Ridge IT
  • December 5, 2022
  • Leigh Bruce
  • 0

Ridge IT is seeking to hire a Systems Engineer to support our solutions practice related to project-based technology implementations, addressing tier 2 related technical issues and providing overall support to company projects. The ideal candidate will have experience with cloud technologies and providing direct support to customers. This is a real opportunity for growth in the company while gaining exposure to cutting-edge technology. We are extremely customer focused, which means we work hard—individually and as a team—to constantly exceed customer expectations.

What We Are Looking For:

Ridge IT is seeking a professional who:

  • Has great interpersonal skills and the ability to lead and manage multiple ongoing deployments
  • Enjoys working with people and with leading technology solutions,
  • Has great customer service skills
  • Is capable of performing 100% of their work remotely using the audio and video services available through Zoom and Microsoft Teams
  • Has a good understanding of cloud technologies
  • Enjoys rotating to different roles and projects supporting the same set of tools
  • Has Tier-2 troubleshooting experience or similar enterprise-level experience
  • Is seeking a long-term professional home with potential for career growth
  • Believes that, “if the company wins, I win!”

The Position:

Projects/ Tier 2 Tech Work 70%
Deployment Advisory Projects 20%
Sales-Engineer Support 10%

Your primary role in this position is solving complex issues and providing white glove implementation services for our solutions and projects to our commercial and government customers. In addition:

  • Supporting our sales teams with subject matter expertise, product demos, and test environments
  • Deployment Advisory Projects which work with the customer’s IT staff to implement our SaaS solutions in an advisory role

Ideal Candidate:

  • Is a professional and a team player
  • Has a fearless approach to technology
  • A passion for new technology and activity learns and researches outside of work
  • Ability and Drive well outside your resume experience
  • Demonstrates analytical, seasoned troubleshooting skills and SaaS experience
  • Has strong organizational skills and the ability to multitask
  • Has excellent written and oral communication skills
  • Is able to work towards a deadline independently and with minimal oversight

The Work:

  • Manage the implementation process from start to finish, in alignment with the company’s deployment schedule and standard operating procedures.
  • Troubleshoot complex issues Streamline approaches to task and problems. Set up and configure SaaS offerings
  • Set up and configure SaaS offerings
  • Provide technical advisory support directly to customers via Zoom, email, and phone
  • Provide specialty support to the implementation and sales teams
  • Provide technical advisory support directly to customers via Zoom, email, and phone

Specific Skills:

  • Advanced Trouble Shooting of complex problems that involve multiple systems
  • Firewall Rules Experience
  • Strong knowledge of TCP/IP, network segmentation and routing
  • Experience in VPN technologies and implementation
  • URL Filtering rules experience
  • Management of virtual machines
  • SAML or another modern authentication protocol Experience
  • Knowledgeable of Azure AD
  • Demonstrated experience with Cloud/SaaS Technology
  • CCNA (Required)
  • Exp. with Firewall (Required)
  • Exp. with Fortinet (Required)
  • Exp. with Cisco (Required)
  • Bilingual (Plus)

Added Bonus Skills:

  • Office 365 Technologies – Exchange, OneDrive, Intune, SharePoint Admin, File Storage
  • Management of Azure environments
  • Powershell


  • 5+ years of experience with consulting or technology
  • 3+ years of experience in client-facing roles
  • Excellent ability to multitask and prioritize a workload
  • Strong analytical and problem-solving skills
  • A strong drive towards quality, efficiency, problem solving, and timeliness
  • Bachelor’s degree preferred


  • Work Remotely
  • Ideal location: East or Central Time zone
  • Location is flexible but must have excellent internet and cell phone service


  • Health Insurance
  • 401k
  • Paid time off
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