Ridge IT is seeking to hire a Systems Engineer to support our solutions practice related to project-based technology implementations, addressing tier 2 related technical issues and providing overall support to company projects. The ideal candidate will have experience with cloud technologies and providing direct support to customers. This is a real opportunity for growth in the company while gaining exposure to cutting-edge technology. We are extremely customer focused, which means we work hard—individually and as a team—to constantly exceed customer expectations.
What We Are Looking For:
Ridge IT is seeking a professional who:
- Has great interpersonal skills and the ability to lead and manage multiple ongoing deployments
- Enjoys working with people and with leading technology solutions,
- Has great customer service skills
- Is capable of performing 100% of their work remotely using the audio and video services available through Zoom and Microsoft Teams
- Has a good understanding of cloud technologies
- Enjoys rotating to different roles and projects supporting the same set of tools
- Has Tier-2 troubleshooting experience or similar enterprise-level experience
- Is seeking a long-term professional home with potential for career growth
- Believes that, “if the company wins, I win!”
The Position:
Projects/ Tier 2 Tech Work 70%
Deployment Advisory Projects 20%
Sales-Engineer Support 10%
Your primary role in this position is solving complex issues and providing white glove implementation services for our solutions and projects to our commercial and government customers. In addition:
- Supporting our sales teams with subject matter expertise, product demos, and test environments
- Deployment Advisory Projects which work with the customer’s IT staff to implement our SaaS solutions in an advisory role
Ideal Candidate:
- Is a professional and a team player
- Has a fearless approach to technology
- A passion for new technology and activity learns and researches outside of work
- Ability and Drive well outside your resume experience
- Demonstrates analytical, seasoned troubleshooting skills and SaaS experience
- Has strong organizational skills and the ability to multitask
- Has excellent written and oral communication skills
- Is able to work towards a deadline independently and with minimal oversight
The Work:
- Manage the implementation process from start to finish, in alignment with the company’s deployment schedule and standard operating procedures.
- Troubleshoot complex issues Streamline approaches to task and problems. Set up and configure SaaS offerings
- Set up and configure SaaS offerings
- Provide technical advisory support directly to customers via Zoom, email, and phone
- Provide specialty support to the implementation and sales teams
- Provide technical advisory support directly to customers via Zoom, email, and phone
Specific Skills:
- Advanced Trouble Shooting of complex problems that involve multiple systems
- Firewall Rules Experience
- Strong knowledge of TCP/IP, network segmentation and routing
- Experience in VPN technologies and implementation
- URL Filtering rules experience
- Management of virtual machines
- SAML or another modern authentication protocol Experience
- Knowledgeable of Azure AD
- Demonstrated experience with Cloud/SaaS Technology
- CCNA (Required)
- Exp. with Firewall (Required)
- Exp. with Fortinet (Required)
- Exp. with Cisco (Required)
- Bilingual (Plus)
Added Bonus Skills:
- Office 365 Technologies – Exchange, OneDrive, Intune, SharePoint Admin, File Storage
- Management of Azure environments
- Powershell
Qualifications:
- 5+ years of experience with consulting or technology
- 3+ years of experience in client-facing roles
- Excellent ability to multitask and prioritize a workload
- Strong analytical and problem-solving skills
- A strong drive towards quality, efficiency, problem solving, and timeliness
- Bachelor’s degree preferred
Location:
- Tampa | St Petersburg | Clearwater area, Florida
- Ideal: Clearwater, FL (HQ)
Benefits:
- Health Insurance
- 401k
- Paid time off